A critical view of the German health care system (“certainly just an isolated case”)
The healthcare system is a complex system that is constantly changing. But despite all the progress and innovations, there are always areas in which the patient is not the focus, but is seen as a disruptive factor (patients disrupt the process) or even as a cog in the machine. A recent hospital stay made this clear to me.
The poor communication between the clinic and
practicing physicians
It often begins with admission to the clinic. In many cases, communication between the general practitioner and the clinic does not seem to work smoothly. Important information about the patient, their medical history and their needs is lost or not passed on. The patient feels abandoned and often has to answer the same questions several times.
Internal station communication: A game of Chinese whispers
But it is not just the communication between the clinic and the general practitioner that is problematic. There also often seems to be a lack of clear and efficient communication within the clinic. Information about the patient, his wishes and needs is not passed on or is only passed on inadequately. This creates a feeling of being "passed on" and the patient is seen more as a number than as a person.
Eating in the clinic: A reflection of the system
A particularly striking example of the lack of consideration for patient needs is the food provided in many hospitals. Even as a private patient with a single room, you often come up against limits here. According to the nursing staff, meal requests can only be accommodated several days in advance and even then only as part of the "standard diet". This shows how rigid and inflexible the system is in many areas and how little it takes into account the individual needs and wishes of patients.
Conclusion: Patient disrupts the process - urgent need for action
It is obvious that there is an urgent need for action in the healthcare system. The patient should always be the focus and not be seen as a disruptive factor or a cog in the machine. Better communication is needed, both between the clinic and the general practitioner and within the clinic. In addition, the individual needs and wishes of the patients must be taken more into account. This is the only way to ensure optimal medical care and psychological balance, where the patient feels well looked after and understood.
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